Freshdesk / ZOHO
Which Licensing Option is Right for the Businesses? Freshdesk vs. Zoho Desk
Today, with technological advancements, businesses require advanced tech setup, and competent customer support is essential. Freshdesk and Zoho Desk are the two popular helpdesk solutions available that provide robust features to streamline business operations.
However, deploying the right and suitable licensing plan takes time and effort.
Ajax Network Solutions will help you compare Freshdesk and Zoho Desk's licensing options, which will assist businesses in making informed decisions.
Deliver exceptional customer care using our Freshdesk services at Ajax Network Solutions. Our licensed solutions enable businesses to simplify helpdesk operations, robotize support operations, and provide customized customer experiences, all from one intuitive platform.
Planned and designed for middle businesses demanding more sophisticated support capabilities.
It is best suited for huge enterprises requiring complete and adaptive support solutions. Zoho Desk’s integration with the Zoho ecosystem offers further added value, specifically for businesses that have already deployed other Zoho applications.
Freshdesk Licensing
Freshdesk is popular because its user-friendly interface and influential features provide a variety of licensing plans suitable for your business requirements.
Open plan
This is ideal for small businesses in the startup phase. This plan consists of primary features such as email ticketing, a knowledge base, and a shared inbox. An unlimited number of agents can get support with this plan, which is a cost-effective choice for teams just getting started.
Growth Plan
This plan has total robotics features, collision detection, and integration with social media. It is suitable for businesses that are developing and need more advanced tools to manage increased support volume.
Pro Plan
This plan provides advanced features such as customer roles, reports, and multilingual support. Primarily, this plan is designed for larger teams that need comprehensive analysis and customization options.
Enterprise Plan
IP whitelisting, HIPAA compliance, and a dedicated account manager are the prime features of this plan. This is the most suitable plan for businesses that require the highest level of security and customized support. Freshdesk’s graded technique enables firms to measure their support abilities as they grow, beginning with an open plan and progressing to more extensive solutions as needed.
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Zoho Desk Licensing
Zoho Desk is a portion of the comprehensive Zoho suite that integrates flawlessly with other Zoho applications. Its licensing plans are equally organized to provide for various business sizes:
Free Plan:
Appropriate for small groups, it primarily includes email ticketing, a support portal, and a help center. It can help up to three agents, which makes it perfect for small-scale business operations.
Standard Plan
This plan adds features such as integration with social media, ticketing services, and workflow mechanization. It is perfect for small to medium-sized businesses to strengthen their support efficiency.
Professional Plan
The professional plan consists of advanced features such as support for multiple- departments, custom dashboards, and time management.
Enterprise Plan
Offers prime features like artificial intelligence (Zia), live chat, and a custom domain.
Which is suitable for your business?
Selecting and deploying between Freshdesk and Zoho Desk eventually relies on the precise requirements and existing software ecosystem of the businesses. Freshdesk provides a more simple, accessible interface, which can be profitable for teams who are new to helpdesk software. Its free plan with unlimited agents is an outstanding feature for developing teams.
On the contrary, Zoho Desk’s strength lies in its persistent incorporation with the extensive Zoho suite, which makes it an excellent choice for businesses already invested in Zoho’s ecosystem. Its AI-based features in advanced plans deliver progressive support capabilities for larger companies.
Both platforms, Freshdesk and ZoHo, provide flexible licensing plans that can develop as your business expands. Assessing your current support demands, budget, and potential growth plans will help you select the correct solution. Whether you opt for Freshdesk or Zoho Desk, Ajax Network Solutions will always provide continuous support, as investing in a robust helpdesk solution is a step towards offering outstanding customer service.
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